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FAQs

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What happened to my old savings goal?

Your old savings goal will still exist, but reminders and projections won’t be available unless you set a new goal. You can still see your old goal on your Account Overview until you set up a new savings goal.

What types of transactions are included in savings projections?

Projections are based on your current account balance (including pending transactions), recurring contribution settings, and the expected annual rate of return. Any fees, gifts, direct deposits, or recurring withdrawals are not factored in. If you regularly make one-time contributions, these contributions are not factored in.

Will a savings projection be available once the beneficiary starts school?

Projections are meant to help account owners save in advance. They will no longer be provided starting September 1 in the year the beneficiary starts school. At that time, you can change the age the beneficiary will start school to continue seeing projections or delete the goal.

How are the estimated school costs determined?

National averages are sourced from the College Board’s 2025 Trends in College Pricing. All schools are assumed to have the same annual cost increase of 2.8%.

What text alerts do I get and how do I update my preferences?

Text notifications (also called “SMS” notifications) help protect your account security and keep you aware of important changes. By default, you’ll receive a text notification if:

  • A withdrawal of $1,000 or more is made

  • A new payee is added to your account

  • A new bank account is linked to your account  

You can update your alert preferences anytime by following these steps:

  1. Sign in to your account and hover over the profile icon in the top right corner

  2. Select Profile

  3. Scroll to the “Account alerts” section

  4. Click on the slider next to any alert to turn it on or off

  5. Click the pencil icon next to the withdrawal amount to change what withdrawal size will send you an alert