FAQs

An electronic payment to a school is typically delivered within 2-4 business days (the days on which banks are open). Please note that depending on your school, it may take additional time for the payment to be reflected on the student account.

Vestwell uses technology from Flywire to automatically send electronic payment transactions to any school that connects to the disbursement services. Payments are delivered via ACH to the school’s bank account on record, and schools will receive notification with relevant details, such as the payment amount, the student’s full name and ID number, as well as the VT529 name. The connection to Flywire is meant to optimize the payment experience for families, allowing them to pay for school with ease.

You must contact us so the payment can be reversed, the funds returned, and the money will then be allocated back to the original account.

Refunds must be requested directly from your school. As the payee, they will decide whether they wish to return the payment and for which amount.

Payments can be canceled by 3:50 pm ET on the day of the payment request. If your request has been processed or your school has already received your funds, you will not be able to cancel your payment. If you would like to request a refund, you will need to direct your request to the school.

Yep. You can have payments directly made out to any eligible, U.S.-based educational institution to pay a bill or tuition online or by using our Withdrawal Form.