FAQs

Simply put, you add funds to a prepaid card and then use it to make purchases — either online or in-store. With a True Link 529 Visa^® Prepaid Card, you can:

• Make purchases everywhere Visa is accepted

• Add funds from your VT529 account and reload the card as needed

• Have peace of mind that your funds are FDIC insured through Sunrise Banks, N.A.* — and all cards are covered by Visa's Zero Liability Policy^†

With a True Link 529 Visa^® Prepaid Card, you cannot:

• Withdraw money from ATMs

• Get cash back at stores

* True Link Financial, Inc. is a financial technology company and not a bank. Banking services are provided by Sunrise Banks N.A. Your funds are FDIC insured up to $250,000 through Sunrise Banks, N.A., Member FDIC.

† Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions, or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact True Link for more detail.

In just a few steps, you can sign up to receive a True Link Visa® Prepaid Card using your new VT529 account number (“77” followed by your previous account number). After you’ve registered, it takes about 6-8 business days to receive your card in the mail. For any subsequent cards, you may opt to pay for expedited shipping, which takes 2-4 business days. Once your card is activated, simply load it with funds from your VT529 account and you can start using it.

True Link Financial, Inc. is a financial technology company that powers the True Link 529 Visa® Prepaid Card features and services.

VT529 partnered with True Link to give cardholders access to custom features and controls. Cardholders have the option to set up restrictions on certain spending categories — important functionality for the disability community — and turn on SMS alerts to notify cardholders of a range of activity for added protection.

The True Link 529 Visa® Card offers a convenient way for beneficiaries to spend funds from a VT529 account.

Here’s how to fund your True Link 529 Visa® Prepaid Card

• Log in to your VT529 account

• Once you’ve logged in, initiate a withdrawal directly to your True Link 529 Visa® Prepaid Card by navigating to the Withdrawals page and selecting the Prepaid Card option

• Enter the withdrawal amount from your investment option(s)

• Review the information, and then edit or confirm your withdrawal

Please note: Each card has a unique routing and account number. Once the funds have been added to the True Link 529 Visa® Prepaid Card, you can begin to make transactions.

Yes, simply fill out and submit this form.

There is no limit to the number of times you can load your card. However, withdrawals from a VT529 account to any True Link 529 Visa® Prepaid Card may not exceed $5,000 per day and $20,000 per month.

No. Once money is moved from your account onto your True Link 529 Visa® Prepaid Card, it cannot be moved back into your VT529 account.

You can use your True Link 529 Visa® Prepaid Card anywhere Visa is accepted, including online bill-pay. Your card can be used for anything; however, if you use the card to pay for something that is not a qualified expense, you’ll have to pay income tax on the earnings portion of the applicable amount withdrawn from your VT29 account, plus a 10% penalty on such earnings. 

The list of qualified expenses includes, but is not limited to:

• Tuition

• Housing costs

• Textbooks and supplies

• Computers and educational equipment

• Student loans

You can load as much or as little as you need up to $20,000. However, the maximum load limit per day is $5,000.

The True Link 529 Visa® Prepaid Card can be paused temporarily or closed at any time. Simply log in to your card administrator dashboard and click the “Account” tab. Then select the green “Temporarily disable” or “Permanently close card” button. Alternatively, you can contact True Link 529 Visa® Prepaid Card support at https://VT529.truelinkfinancial.com/contact.