Account access is unavailable until 9am ET on Tuesday, October 21, 2025, when the conversion to our new Plan Manager will be complete. Learn more in the VT529 Conversion Guide.

VT 529 VSAC logo

Program updates are underway

We are excited to partner with Vestwell State Savings to bring you an enhanced VT529 program with new investment options, a new prepaid debit card, and a redesigned website.

The new VT529 program will launch on October 21, 2025. 

How this will affect you

  1. Account Access: Account access is unavailable until 9am ET on Tuesday, October 21, 2025, when the conversion to our new Plan Manager will be complete. Learn more in the VT529 Conversion Guide.

  2. Investments: At the time of conversion, your account holdings will be automatically moved from their current investment options to the comparable new investment options. If you would like to select different options, you can exchange your funds using one of  two allowable annual fund exchanges if not previously used in calendar year 2025.

  3. Bank Transfers: Transfers to or from your bank account will appear as “Vestwell” on your bank statement going forward.

  4. Mailing Address: Starting October 21, our new mailing address will be:
    VT529

    P.O. Box 534482
    Pittsburgh, PA 15253-4482

  5. New Account Number: After the conversion, your new account number will begin with “77,” followed by your previous account number for a total of 12 digits.

How you will access your new account

We will contact you when the transition is complete and you can access your updated account.

You will need to create a new login with your email address and a new password, then set up multi-factor authentication for extra security using your phone number or an Authenticator app.

Then, provide your personal information so we can verify your identity (social security number, name, date of birth, and address). Once your identity has been verified, you will be able to access your new account.

Conversion FAQs

Why the change?

VSAC’s current VT529 program management contract is expiring. Vestwell State Savings LLC was selected in an open-bid process to manage the VT529 program going forward.

What is the role of the Program Manager?

VSAC sponsors and oversees VT529 for the State of Vermont. VSAC partners with a program manager to perform many functions related to the day-to-day management of VT529 accounts.

The program manager recommends the investment portfolios, manages customer service and transactions, performs banking and financial custody functions, including securing a prepaid card vendor, and operates the VT529 website.

Who is Vestwell?

Vestwell State Savings LLC is a financial technology company that powers savings programs for individuals and businesses, including state-sponsored initiatives, like 529 education savings plans, ABLE (Achieving a Better Life Experience) disability savings accounts, and Secure Choice/Auto-IRAs.

Vestwell currently manages Vermont Saves, Vermont’s auto-IRA retirement program, and Vermont ABLE, Vermont’s disability savings program.

Is there anything I need to do as part of the conversion to Vestwell?

The VT529 team will continue to send you emails with step-by-step instructions leading up to the transaction pause beginning October 15 at 4pm ET through October 21 at 9am ET, and after the conversion is complete.

These emails will explain how to access your new account, new features to expect, and more. Please watch your email.  Emails will be sent from hello@updates.vestwell.com.

How will my account holdings be converted?

At the time of conversion, we will simply move your account holdings from their current investment options to the comparable new investment options.

If you would like to select a different option, you can easily exchange your funds using one of your two annual fund changes.

Who will manage the money in my account?

With Vestwell and Bank of New York Mellon as our trusted partners, you’ll have the support of a strong financial management team behind your savings.

Can I still use my VT529 Prepaid Card?

As part of the transition to Vestwell as the new VT529 program manager, the current VT529 Prepaid Debit Card program will be discontinued.

Starting June 30, 2025, you will no longer be able to load additional funds onto your existing Prepaid Card.

If you have funds remaining on your card, you can continue to use your card for eligible education expenses through September 30, 2025. After that date, any remaining balance on the card will be automatically refunded to you by check. We encourage you to use all of your remaining balance before September 30 for eligible education expenses.

What if I have unspent funds on my Prepaid Card after September 30, 2025?

After September 30, 2025, any remaining balance on your Prepaid Card will be automatically refunded to you by check.

Any unused funds refunded to you by check must be used to pay for eligible education expenses by December 31, 2025. We encourage you to keep receipts of your expenditures in the event you need them to demonstrate the funds were used for eligible education expenses.

NOTE: Redepositing your refund check into your VT529 account does not satisfy the requirement that you spend it on eligible education expenses by December 31, 2025. 

I don't already have a Prepaid Card. Can I still get one?

As part of the transition to Vestwell, the current VT529 Prepaid Debit Card program will be discontinued.

We are suspending the issuance of new Prepaid Cards until after the October 2025 conversion. Once the conversion is complete, we will begin offering new cards with updated features and continued flexibility for paying eligible education expenses.

Who do I contact if I have questions?

The customer service email address will change to VT529@vestwell.com and VHIEPQuestions@VHEIP.org will be discontinued. The customer service phone number 1-800-637-5860 will not change after the conversion, and the new team can be reached from 9am to 8pm ET Monday–Friday.